Terms and Conditions

Here are the rules.  In buying tickets and attending PrimaDonna, you are agreeing to be bound by the rules.  Please note this is a family friendly festival.

• Wristbands must be worn at all times.  Anyone not wearing a wristband will be asked to leave.
• The site will open 2pm Friday and close 4pm Sunday.   The gates will be closed overnight allowing exit but no re-entry until 8am Saturday/Sunday mornings. If you only have a day ticket you will not be allowed to stay overnight. Your ticket will be checked upon entrance.
• Under 18s must be accompanied by a paying adult.
• Disabled customers may bring one carer each for free and may request free tickets for additional carers if required. 
• No open fires, Chinese lanterns or fireworks on site please.  Please use disposable barbecues responsibly and only in the camping area. 
• No illegal substances, drugs or nitrous oxide or “legal highs” are allowed on site.   Anyone disorderly or behaving anti-socially will be ejected.
• Please take your rubbish home.
• Please look after your children at all times – there is open water on site and other hazards.
• Be aware parts of the site are uneven – particularly the campsite.   We recommend you bring an electric torch if camping. 
• Booked performers may be subject to change and no refunds will be given in respect of changes in the programme.
• No access will be allowed on site between the hours of 1am and 8am.
• No trading on site without our permission.
• Well behaved dogs who don’t mind loud music, noise or small children, who can look after themselves, clear up their own mess and who are happy to be kept on leads at all times are permitted provided they have well-behaved owners.
• There will be no ticket refunds other than for the cancellation of the festival.

. We want everyone to have an amazing time. If you’re not by any chance, do come and tell us and we will try and help. If you’ve forgotten to bring something please ask in the production office, and if we have spare we’ll give or lend it to you. If you’ve brought too many of anything bring your spares to the office and we will share them around.

Primadonna Festival is the trading name of Primadonna Festival and Prize CIO. It is registered as a Charity (CIO – Charitable Incorporated Organisation) in England and Wales; charity number 1202918.